Privacy Policy
Last updated: August 23, 2026 · Effective: August 23, 2026
This policy explains what GlowCoach collects, why, and what you can ask us to do with it. GlowCoach is operated by Emily Moore, doing business as GlowCoach, located in Atlanta, Georgia.
What we collect
To provide the service, we collect:
- Account details — your name and email address, collected when you create an account through our sign-in provider, Clerk.
- Booking information — the sessions you book, their dates and times, and the messages you exchange with your professional through the platform.
- Payment information — processed by Stripe, which collects and stores your card details directly. GlowCoach never sees or stores your full card number; we keep records of amounts, dates, and payment status.
- Professional profile details — if you sign up as a beauty professional: your professional title, specialties, experience, credentials, photos, and the payout details you provide to Stripe to get paid.
- Technical information — standard data such as your IP address, device and browser, and activity on the site, recorded by our hosting and service providers.
If you joined our waitlist before launch, we may still hold the name, email, and role you submitted through Formspree.
Why we collect it
We use this information to run GlowCoach: to create and secure your account, connect clients with professionals, schedule and hold sessions, process payments and payouts, provide support, and meet our legal and tax obligations. We do not sell it, rent it, or share it with advertisers.
Who else can see it
We share data only with the providers that operate the service on our behalf: Clerk (accounts and sign-in), Stripe (payments and professional payouts — Stripe collects card details directly), Brevo (transactional email), Cloudflare (image storage), and Netlify (hosting). When you book, your first name and the booking details are shared with the professional you booked, and theirs with you, so the session can take place. Each provider has its own privacy practices governing the data it handles for us. We may also disclose information if legally required to.
How long we keep it
We keep your account and booking records for as long as your account is open, and for 24 months after you close it, so we can handle refunds, disputes, chargebacks, and tax records. Any pre-launch waitlist entries are kept for up to 24 months or until you ask us to delete them — whichever comes first.
Your choices
Email us at hello@glowcoach.org and we'll delete your data, correct it, or tell you exactly what we have on file. (Some records tied to completed payments may be kept where the law requires.) Any marketing email we send includes an unsubscribe option.
Children
GlowCoach isn't intended for anyone under 18, and we don't knowingly collect information from minors. If you believe a minor has submitted information, email us and we'll remove it.
Changes
If this policy changes, we'll update the date at the top of this page.
Contact
hello@glowcoach.org
Atlanta, Georgia