Terms of Service
Last updated: July 23, 2026 · Effective: July 23, 2026
These terms apply to everyone who uses GlowCoach, operated by Emily Moore, doing business as GlowCoach, based in Atlanta, Georgia. By joining the waitlist, creating a profile, or booking a session, you agree to them.
What GlowCoach is
GlowCoach is a marketplace. We connect clients with independent, licensed beauty professionals for virtual consultations. The professionals are not our employees. We don't provide beauty services ourselves, and we don't control what a professional tells you in a session.
Not medical advice
Consultations on GlowCoach are cosmetic guidance only. They are not medical advice, diagnosis, or treatment, and no professional on this platform is acting as your physician. If you have a skin condition, hair loss, an allergic reaction, or any other medical concern, see a licensed medical provider. Never delay medical care because of something said in a GlowCoach session.
For professionals
- You must hold a current, valid license in your state and keep it current while your profile is live.
- You must carry your own professional liability insurance covering the services you offer, and keep it active while your profile is live. We may ask you for proof of coverage at any time. GlowCoach’s insurance does not cover you, and we are not responsible for claims arising from advice you give.
- You set your own rate per session. GlowCoach retains 20% of each completed session.
- There is no monthly subscription, listing fee, verification fee, or charge to keep a profile up. 20% of completed sessions is the only money GlowCoach takes from you.
- Payments are processed through Stripe Connect. Your 80% share appears in your GlowCoach wallet once a session completes, and you can transfer it to your bank account whenever you choose. There is no minimum balance and no waiting period.
- Because clients can request a refund for up to 7 days after a session, an approved refund may arrive after you have already withdrawn the funds. If that happens, your wallet balance can go negative, and the amount is recovered from your future earnings on the platform. If you close your account while carrying a negative balance, the outstanding amount remains owed to GlowCoach.
- If a client cancels less than 24 hours before a session, they forfeit their deposit and you receive your normal 80% share of it. You held the time.
- If you cancel a booking, the client is refunded in full and you receive nothing for it. Repeated late cancellations may result in removal from the platform.
- You are an independent contractor, not an employee of GlowCoach. Nothing in these terms creates an employment, partnership, or agency relationship.
- You're responsible for your own taxes, your own insurance, and staying inside your state's scope of practice.
- We can remove a profile that misrepresents credentials, lapses on licensing, or draws repeated credible complaints.
For clients
- You pay a 50% deposit when you book. The remaining 50% is charged after the session takes place.
- Cancel 24 or more hours before your session and your deposit is refunded in full. You pay nothing.
- Cancel less than 24 hours before your session and your deposit is not refunded. The balance is never charged, so you pay 50% of the session price.
- If your professional cancels at any point, or doesn’t show up, your deposit is refunded in full and the balance is never charged.
- If you don’t show up to a session you booked, the balance is charged and your professional is paid in full. They held the time.
- You must be 18 or older to book a session.
- If a session took place and you were unhappy with it, see our refund policy.
- Product recommendations are suggestions. Patch-test anything new, and check ingredients against your own allergies.
Recording and conduct
Don't record a session without the other person's consent. Harassment, discriminatory conduct, or sexual content in a session gets the account removed immediately.
How payment works
When you book, GlowCoach charges a 50% deposit and securely stores your payment method with Stripe for the remaining balance. GlowCoach never sees or stores your full card number.
By booking, you authorize GlowCoach to charge that stored payment method for the balance after your session takes place, without needing you to approve it again. The exact amounts are shown to you before you confirm the booking.
If the balance charge fails — an expired card, insufficient funds, a bank decline — we’ll retry once and then email you a payment link. Your professional’s payout is held until the balance clears. Repeated failure to pay a balance may result in your account being suspended.
You can remove a stored payment method from your account at any time, though you will need to add one to make a new booking.
Refunds after a completed session
If both people showed up and the session happened, refunds are handled by GlowCoach rather than between you and the professional directly. The process:
- The client submits a refund request form, available through our refund policy page, stating what happened.
- GlowCoach notifies the professional, who submits their own account of the session.
- GlowCoach reviews both and makes the final decision. We may approve the refund in full, in part, or deny it.
- Our decision is final for platform purposes. It does not affect any rights you have under applicable law.
Requests must be submitted within 7 days of the session. Approved refunds cover the deposit, the balance, or both, are returned to the original payment method, and the corresponding amount is reversed from the professional’s wallet balance.
Limits on our liability
GlowCoach is provided as-is. To the fullest extent the law allows, our liability to you for any claim is limited to the amount you paid us in the 12 months before the claim arose. We are not liable for the outcome of any advice a professional gives you, for the results of any product they recommend, or for any reaction you have to one.
Disputes
These terms are governed by the laws of the State of Georgia, without regard to its conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Georgia, and both parties consent to that venue.
Changes
We may update these terms. Material changes will be emailed to registered users before they take effect.