Terms of Service
Last updated: October 14, 2026 · Effective: July 23, 2026
These terms apply to everyone who uses GlowCoach, operated by GlowCoach LLC, a Georgia limited liability company, based in Atlanta, Georgia. By joining the waitlist, creating a profile, or booking a session, you agree to them.
What GlowCoach is
GlowCoach is a marketplace. We connect clients with independent, licensed beauty professionals for virtual consultations. The professionals are not our employees. We don't provide beauty services ourselves, and we don't control what a professional tells you in a session.
Not medical advice
Consultations on GlowCoach are cosmetic guidance only. They are not medical advice, diagnosis, or treatment, and no professional on this platform is acting as your physician. If you have a skin condition, hair loss, an allergic reaction, or any other medical concern, see a licensed medical provider. Never delay medical care because of something said in a GlowCoach session.
For professionals
- You must hold a current, valid license in your state and keep it current while your profile is live.
- You must carry your own professional liability insurance covering the services you offer, and keep it active while your profile is live. We may ask you for proof of coverage at any time. GlowCoach’s insurance does not cover you, and we are not responsible for claims arising from advice you give.
- You set your own rate per session. GlowCoach retains 20% of each completed session.
- There is no monthly subscription, listing fee, verification fee, or charge to keep a profile up. 20% of completed sessions is the only money GlowCoach takes from you.
- Payments are processed through Stripe Connect. Your 80% share appears in your GlowCoach wallet once a session completes, and you can transfer it to your bank account whenever you choose. There is no minimum balance and no waiting period.
- Because clients can request a refund for up to 7 days after a session, an approved refund may arrive after you have already withdrawn the funds. If that happens, your wallet balance can go negative, and the amount is recovered from your future earnings on the platform. If you close your account while carrying a negative balance, the outstanding amount remains owed to GlowCoach.
- If a client cancels less than 24 hours before a session, they forfeit their deposit and you receive your normal 80% share of it. You held the time.
- If you cancel a booking, the client is refunded in full and you receive nothing for it. Repeated late cancellations may result in removal from the platform.
- You may only move a booked session to a new time if the client agrees to it. If the client doesn’t agree, it is treated as a cancellation by you. See Rescheduling.
- You are an independent contractor, not an employee of GlowCoach. Nothing in these terms creates an employment, partnership, or agency relationship.
- You're responsible for your own taxes, your own insurance, and staying inside your state's scope of practice.
- We can remove a profile that misrepresents credentials, lapses on licensing, or draws repeated credible complaints.
For clients
- You pay a 50% deposit when you book. The remaining 50% is charged after the session takes place.
- Cancel 24 or more hours before your session and your deposit is refunded in full. You pay nothing.
- Cancel less than 24 hours before your session and your deposit is not refunded. The balance is never charged, so you pay 50% of the session price.
- If your professional cancels at any point, or doesn’t show up, your deposit is refunded in full and the balance is never charged.
- If you don’t show up to a session you booked, the balance is charged and your professional is paid in full. They held the time.
- You can reschedule a booked session once, if you ask 24 or more hours before it starts. See Rescheduling.
- You must be 18 or older to book a session.
- If a session took place but did not deliver what was described, see our refund policy.
- Product recommendations are suggestions. Patch-test anything new, and check ingredients against your own allergies.
Rescheduling
These rules apply to every booked session. The 24-hour and 30-day windows are measured against the session’s actual start time.
- Clients can reschedule once. You may move a booked session to a new time one time, as long as you ask 24 or more hours before the session starts. Ask by messaging your professional through GlowCoach, or by emailing hello@glowcoach.org.
- Your deposit carries over. The deposit you paid moves to the new time. Rescheduling doesn’t cost anything extra.
- The new time must be within 30 days of the original session.
- Less than 24 hours before the session, a request to reschedule is treated as a late cancellation, and the cancellation rules above apply.
- A second reschedule of the same booking counts as a cancellation, and the cancellation rules above apply.
- Professionals need the client’s agreement. A professional may only move a session to a new time if the client agrees to it. If the client doesn’t agree, it is treated as a cancellation by the professional: the client is refunded in full and the professional receives nothing.
Technical difficulties
- If a session can’t start, or is cut off, because of a technical problem, both people should try to reconnect for up to 10 minutes.
- If the session can’t continue and less than half of the booked time took place, the client can choose either a free reschedule to a new time within 14 days, or a full refund.
- If half or more of the booked time took place, the session counts as completed. The client can still use the normal refund request process described below.
- If the problem is clearly on one person’s side — for example, they never join, or their connection keeps failing — the no-show rules apply instead.
- Technical problems must be reported to hello@glowcoach.org within 24 hours of the session time.
Master Classes
Master Classes are paid teaching sessions that professionals book from other professionals (invitation only for instructors). They are paid in full in a single charge at booking — no deposit/balance split — and carry the same flat service fee and the same 20% / 80% split as consultations.
- Cancel 24 or more hours before the class and you get a full refund (class price and service fee).
- Cancel less than 24 hours before the class and no refund is issued; the instructor keeps their 80% share of the class price.
- If the instructor cancels or doesn’t show, at any point, you are refunded in full.
- The instructor’s 80% is released about a day after the class, or sooner if the instructor marks it complete.
- The rescheduling rules above apply to Master Classes too, with one difference: an instructor reschedules the whole class, and any attendee who can’t make the new time is refunded in full.
Recording and conduct
Don't record a session without the other person's consent. Harassment, discriminatory conduct, or sexual content in a session gets the account removed immediately.
How payment works
When you book, GlowCoach charges a 50% deposit and securely stores your payment method with Stripe for the remaining balance. GlowCoach never sees or stores your full card number.
By booking, you authorize GlowCoach to charge that stored payment method for the balance after your session takes place, without needing you to approve it again. The exact amounts are shown to you before you confirm the booking.
If the balance charge fails — an expired card, insufficient funds, a bank decline — we’ll retry once and then email you a payment link. Your professional’s payout is held until the balance clears. Repeated failure to pay a balance may result in your account being suspended.
You can remove a stored payment method from your account at any time, though you will need to add one to make a new booking.
Refunds after a completed session
If both people showed up and the session happened, refunds are handled by GlowCoach rather than between you and the professional directly. The process:
- The client submits a refund request form, available through our refund policy page, stating what happened.
- GlowCoach notifies the professional, who submits their own account of the session.
- GlowCoach reviews both and makes the final decision. We may approve the refund in full, in part, or deny it.
- Our decision is final for platform purposes. It does not affect any rights you have under applicable law.
Requests must be submitted within 7 days of the session. Approved refunds cover the deposit, the balance, or both, are returned to the original payment method, and the corresponding amount is reversed from the professional’s wallet balance.
Limits on our liability
GlowCoach is provided as-is. To the fullest extent the law allows, our liability to you for any claim is limited to the amount you paid us in the 12 months before the claim arose. We are not liable for the outcome of any advice a professional gives you, for the results of any product they recommend, or for any reaction you have to one.
Disputes
These terms are governed by the laws of the State of Georgia, without regard to its conflict-of-law rules.
If a dispute comes up between you and GlowCoach, it goes to mediation first. Mediation will take place in Atlanta, Georgia, or by video. If the dispute isn’t resolved through mediation, it will be brought only in the state or federal courts located in Georgia, and both parties consent to that venue.
Changes
We may update these terms from time to time. When we do, we’ll post the updated version on this page and change the “Last updated” date at the top. The updated terms apply from that date. If you keep using GlowCoach after that date, you accept the updated terms.
A booking you have already paid for stays under the terms that applied when you booked it. We keep a record of the booking policy you agreed to at checkout for every booking.